What is a secret shopper service company? A secret shopper service company sends expertly trained secret shoppers to your business as a customer. Once there, the secret shoppers act as a a customer according to the client's scenario. After leaving the business, the secret shopper fills out an online report that measures the customer service. The mystery shopper report is reviewed by the team at secretshopperservice.com and once it is finalized, it is emailed to the client. Clients can also view the results of the secret shopper service online.
In today's world, secret shopper services are very valuable. Secret shopper services measure what you want to manage. They empower you to deliver customer experiences that promote customers spending more money and ensure you are getting great reviews online. We EMPOWER you to create a competitive advantage with your customer experiences to beat your competition.
Some of our services include: